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Troubleshooting with Process Monitor

FileMon and RegMon have been replaced with Process Monitor (http://www.microsoft.com/technet/sysinternals/Utilities/processmonitor.mspx).

Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. Process Monitor can help diagnose conflicts between XSI and other programs.

Download Process Monitor (http://www.microsoft.com/technet/sysinternals/Utilities/processmonitor.mspx).

Using Process Monitor with XSI

1. Install Process Monitor (http://www.microsoft.com/technet/sysinternals/Utilities/processmonitor.mspx) (actually, all you have to do extract the files to a folder somewhere, there is no Setup program to run).
2. Start ProcMon.exe.
3. Click Ctrl+E to stop capturing events.
4. Click Ctrl+X to clear the Process Monitorwindow.
5. Close all running applications, except for Process Monitor.
6. In the ProcMon window, click Ctrl+E.
7. Recreate the problem (for example, for a startup crash, just start XSI; for an install problem, run the install program; for a rendering crash, go back to XSI and start the render).
8. After you reproduce the problem, go back to the Process Monitor window and press Ctrl+E again.
9. Then save the Process Monitor log (click File > Save, and save the log using the PML format).

Zip up the log file (it may be quite large) and put it on ftp.softimage.com/incoming, and then send an email with the name of the uploaded file to support@softimage.com.

Using Process Monitor with License Manager

1. Install Process Monitor (http://www.microsoft.com/technet/sysinternals/Utilities/processmonitor.mspx) (actually, all you have to do extract the files to a folder somewhere, there is no Setup program to run).
2. Start ProcMon.exe.
3. Close all running applications, except for Process Monitor.
4. Click Ctrl+E to stop capturing events.
5. Click Ctrl+X to clear the Process Monitor window.
6. In the ProcMon window, click Ctrl+E to start capturing events.
7. Start the License Manager and recreate the problem.
8. After you reproduce the problem, go back to the Process Monitor window and click Ctrl+E again.
9. Save the Process Monitor log (click File > Save, and save the log using the PML format).

Zip up the log file (it may be quite large) and put it on ftp.softimage.com/incoming, and then send an email with the name of the uploaded file to support@softimage.com.