Troubleshooting Application Conflicts
Zone Alarm
See this article on www.xsibase.com:
http://www.xsibase.com/forum/index.php?board=6;action=display;threadid=8934;start=0#msg165605
NVidia Firewall
On systems with the NVida firewall, you may not be able to start XSI. Typically you will get only as far as the splash screen.
NVIDIA Firewall is a hardware firewall that is an integrated part of the NVIDIA nForce media and communications processors (MCPs).
BitDefender
Symptoms
The XSI installation stops at 2 or 3% complete and you get a Component Transfer Error dialog box that says something like this:
C:Softimage\XSI_7.0\Data\XSI_SAMPLE\scripts\other\send7ca6.rra A device attached to the system is not functioning.
BitDefender may also pop up a Virus Alert window.
Note that XSI is not trying to install a virus. XSI includes some sample scripts, and one of those scripts shows how to send an e-mail message. Some antivirus programs flag this as a virus.
Here is the content of the script that BitDefender thinks is a virus:
'------------------------------------------------
' SendMail.vbs
' This is a simple vbs script subroutine which sends an
' email from xsi using Microsoft Outlook, it can be used
' for example to notify someone when a render is completed.
' It could be modified to page someone.
'
' USAGE
' Parameters:
' dst = the recipient email
' subj = the subject of the email
' body = the body of the email
'
' To test the script, make sure to replace toto@softimage.com
' with an actual email adress and hit run from the script editor.
'
' Author : Claude Cajolet
'------------------------------------------------
sub msg( dst, subj, body )
dim a
dim b
set a = createobject( "outlook.application" )
set b = a.createitem( olMailitem )
b.to = dst
b.subject = subj
b.body = body
b.send()
end sub
msg "toto@softimage.com","Mail from XSI!","Test - This mail has been sent automaticly from XSI"
Solution
Disable BitDefender. Open the BitDefender control panel and clear the check boxes for virus shield and firewall and see if that helps. You can also kill the BitDefender processes in the task manager, they all start with BD and there are about five of them.
If you right-click the BitDefender icon in the taskbar and then click Exit, you are only closing the taskbar icon.
The problem is that BitDefender is preventing the XSI Setup program from copying script files on to your hard disk.
