Main Page Community portal Recent changes Random page Help

Article Discussion Edit History

Spm license service is losing connection to the dongle

This article applies to the Serial dongle type.

Symptom

The symptoms are as follows:

• You get intermittent errors that spm has lost connection to the serial dongle
• You occasionally have other devices plugged into the COM port that you use for the spm dongle

Cause

One possible cause for this problem is that the spm license server service can have trouble connecting to the serial dongle if other devices are occasionally used through the same COM port, or if other software on the machine is configured to talk to that COM port.

Solution

Moving the dongle to a different COM port can fix this problem.

• Move the dongle from COM1 to COM2 (or vice versa)
• Adjust the spm-config file, which you can access through the Softimage Products > Softimage Licensing menu.
• Change the designated COM port from COM1 to COM2 (or vice versa).

This is not the only cause of this problem, if this advice does not resolve this please contact support@softimage.com for further assistance.

Applies To: XSI 3.0.1,XSI 3.5,XSI 3.5.x on Win2K

Posted: 4/15/2004

---