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Spm license server seems unstable

Note: This article refers to older versions of SPM and the License Manger. The information below may be out of date or may not apply to the most recent version of the software.

Symptom

The SPM license server seems unstable. You get this error in the server log (spm.log):

 ALERT: SPM_FATAL ERROR (C:WINDOWSSystem32spmspmdib.exe) :
 can't open port IBU for dongle type "SI0".

Cause

This error can be cause when your USB dongle is plugged in a USB Hub. It seems that not all USB Hubs work correctly with USB SPM dongles.

Solution

This problem should be solved by plugging the SPM USB dongle directly in the USB ports of the computer.

Applies To: XSI 2.0,XSI 2.0.1,XSI 3.0,XSI 3.0.1,XSI 3.5,XSI 3.5.x,XSI 4.0 on Win2K,Linux

Posted: 8/5/2004

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