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Softimagexsi fails to install properly when antivirus software is running

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Symptom

• your installation appeared to go smoothly
• your system meets the minimum system requirements
• your graphics card is suitable for the version of XSI you have installed and is running a certified driver

BUT

• XSI fails to start properly, or starts up and dies before launching the interface

Cause

Some makes of anti-virus software can cause damage to XSI if the anti-virus software is running while XSI is being installed.

Solution

If you have anti-virus software installed on your machine it may be interfering with the XSI installation and should be temporarily deactivated while you install XSI:

• uninstall the damaged installation of XSI
• deactivate the anti-virus software
• reboot and check that the anti-virus software is still deactivated
• install SOFTIMAGE|XSI
• reboot and turn your anti-virus software back on.

The installation of SOFTIMAGE|XSI should now be undamaged and the software should run properly.

Applies To: XSI 1.0,XSI 1.5,XSI 2.0,XSI 2.0.1 on NT,Win2K

Posted: 1/7/2002

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